As a marketer, I represent the customer, and in the leisure industry, it's about having fun and a positive experience. We're going through a customer-first programme, asking how to make our customers feel special and take the stress out of the cinema experience. So, a positive mental attitude is helping drive that strategy through.
Also, I try to bring my own energy and enthusiasm to my team. The positivity needs to be felt. In Sir Clive Woodward's book Winning, he writes about his mantra, that everyone is part of the team, and he didn't want any 'sappers' to take away energy and positivity.
Our end goal is putting the customer first and making Cineworld the favourite cinema in the UK. That positive thinking acts as a principle of success.