Which bookshop brand is most prominent online? Brand barometer

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Waterstone's: highest share of voice
Waterstone's: highest share of voice

Waterstone's is the most prominent, with WH Smith in second place.

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1. Identification of target audience: Use of nodal analysis to identify key words and phrases relevant to the target audience.

This is achieved by discussing the customer segmentation with the client, inductive exploration of target audience interests, third-party research into target audience behaviours, and finally nodal analysis of associated key words / phrases with each other using online tools (e.g. Google Adwords).

For this research, the audience segmentation of interest is defined in conjunction with Marketing (two weeks before the publication date).

2. Identification of key online websites, groups, accounts and conversations: Identified key word search strings filtered through country-specific sources of information (e.g. Google, Twitter, YouTube, etc, in the UK) to find the key online locations of the audience.

The identified locations are validated against a proprietary impact and engagement criteria threshold. The verified locations form the sample set upon which analysis is conducted.

For this research, 25 locations form for the basis of analysis – a typical project will feature between 100-500 locations depending on the client.

3. User generated content and location analysis: Verified locations are analysed for characteristics and content type, and commentary is analysed for topic, sentiment and linguistics.

This proprietary methodology consists of 192 metrics within 17 groupings, such as channel authority, interaction, content dynamic, competitor analysis, etc.

For this research, only 1 of the 192 metrics is displayed – competitor share of voice. This has been calculated purely on volume of mentions for each competitor within the verified key locations online.

The sample size for this research is 2,500 unique UGC inputs (e.g. audience opinions and perceptions) across 25 locations online.


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