RBS to compensate customers after Cyber Monday IT fail

Royal Bank of Scotland has apologised after its customers' bank cards stopped working yesterday evening during 'Cyber Monday', one of the UK's busiest Christmas shopping days.

RBS: apologises after customers' transactions were halted by a systems failure
RBS: apologises after customers' transactions were halted by a systems failure

Customers at RBS and NatWest began complaining at around 6:30pm yesterday that they had been unable to complete transactions, both online and in-store. The bank’s website and smartphone app had also experienced difficulties.

RBS, which denies the IT problems arose due to a rush of ‘Cyber Monday’ purchases, this morning apologised for the fault, and promised to compensate any customers left "out of pocket".

On its @NatWest_help Twitter page, it said: "The systems issues that affected our customers last night have now been resolved and all of our services are now back working normally.

"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right.

"Any customer experiencing issues this morning should get in touch with our call centres or branches where our staff will be ready to help."

NatWest has been part of the RBS Group since 2000.

Subscribe to Campaign from just £57 per quarter

Includes the weekly magazine and quarterly Campaign IQ, plus unrestricted online access.


Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now

1 PHD and ITV storm Media Week Awards

PHD reigned supreme at the 2016 Media Week Awards, after winning media agency of the year and the coveted Grand Prix for its work for Sainsbury's Christmas campaign, while ITV won sales team of the year.

Just published