Take a look inside the Post Office's 'Design Lab' concept

Post Office CMO Pete Markey tells Marketing that the 300-year-old organisation is planning to modernise its brand by "fusing digital with the in-branch experience".

In our three-minute film, the marketer talks of the Post Office’s 300-year heritage and the fact it is the "second most trusted brand in the UK", adding, "modernisation is really important to the business."

He outlines the launch of the "Design Lab", where the firm will be able to "test and refine the customer experience".

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Brands that forge an emotional tie are best protected from copycats
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1 Brands that forge an emotional tie are best protected from copycats

Forging an emotional tie with consumers is one of the strongest ways to protect your brand. Products can be copycatted, but the distinctive identity of a true brand can never be replicated argues Nir Wegrzyn, CEO of BrandOpus.

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