Tesco follows John Lewis as it begins to charge for click-and-collect

Tesco is following in the footsteps of John Lewis by beginning to charge customers for click-and-collect orders.

Tesco is beginning to charge for click-and-collect
Tesco is beginning to charge for click-and-collect

From the beginning of February the supermarket giant will charge customers £2 for every click-and-collect order on non-food products worth less than £30.

Tesco explained the charge was designed to ensure its click-and-collect service "remains sustainable for the future".

John Lewis led the way in beginning to charge for click and collect in July by introducing a £2 charge on click and collect orders under £30.

Andy Street, managing director at John Lewis, explained the move was in order to ensure the service was sustainable by funding the logistical operation behind click-and-collect.

Retailers are battling to offer the most convenient fulfilment options in order to win customers’ spend.

Amazon is setting the bar high with constant fulfilment innovations including one-hour delivery for members of its Amazon Prime service.

Argos is fighting to keep up with same-day deliveries for £3.95 and commentators believe the strength of Argos’ fulfilment network is one of the key incentives for Sainsbury’s making an acquisition bid for Argos-owner Home Retail.

Tesco rival Asda offers click-and-collect free of charge, while Sainsbury’s offers it for free if customers spend £20. 

Subscribe to Campaign from just £57 per quarter

Includes weekly and quarterly print issues, plus unrestricted online access.

SUBSCRIBE

Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now

Just published