CCHM restructures operation in bid to target more clients

By RICHARD COOK, campaignlive.co.uk, Friday, 19 December 1997 12:00AM

The financial services agency, Camp Chipperfield Hill Murray, is relaunching to target the entire services sector.

The financial services agency, Camp Chipperfield Hill Murray, is

relaunching to target the entire services sector.



The agency, which was formed as Hill Murray in 1984, renamed itself as

CCHM in May and appointed Lucian Camp, the creative director of DMB&B

Financial, as joint chief executive, creative director and 40 per cent

shareholder. Camp said this week that the agency’s financial services

background would provide the perfect platform for its expansion.



’All service businesses are people businesses,’ he said. ’You need to

work on them from the inside out - the starting point is how the people

actually behave. And you need to build brands from the bottom up,

because if customers’ experience of the product does not match the brand

story, you’re wasting your time.’



CCHM will offer a through-the-line service embracing consultancy as well

as advertising. Dubbing itself the UK’s only ’service brand agency’, it

will pitch to clients with a range of bespoke research tools, including

’defining moments research’, which identifies the key times at which

customers judge a brand, and ’brand alive research’, which involves

workshops with the client company’s staff.



Stephen Chipperfield, the agency managing director and joint chief

executive, said the time was right to expand beyond the financial niche,

where a series of mergers has created fewer and bigger companies, which

tend to offer a similar range of services. ’We want to maintain our

strong constituency in financial services and we believe that financial

services has some valuable lessons to teach other sectors,’ he added.



This article was first published on campaignlive.co.uk

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