The appointment comes after a three-month trial period, during which independent digital communications agency Crayon established Flexicover's first formal email marketing programme to keep consumers informed of special offers and developments, increasing both registrations and site visits significantly. The program now sends out almost 2m emails a month.
Crayon will be redesigning Flexicover's two UK consumer websites, www.flexicover.com, which is aimed at older travellers and those with medical conditions, and the general consumer site www.flexicover.co.uk. Crayon will also work on the site's infrastructure, optimising performance and usability to enhance user experience.
The agency will also redesign the company's B2B travel cover website, www.citybond.co.uk, which targets businesses with its network of more than 1,000 travel agents and insurance brokers.
Ranjit Dhillon, group online marketing manager at Citybond, said: "We were delighted with the results that Crayon achieved with our email marketing programme, and so awarding them the website redesign, as well as further work on the email programme, made perfect sense."
Simone Sulsh, director at Crayon, said: "The direct travel insurance sector is a crowded place, but the company has a loyal customer base and strong heritage going back 25 years, which we can build on to really help them stand out."