TUI Travel hires social media agency

LONDON - TUI Travel has appointed social media agency NixonMcInnes to create a social media strategy for its First Choice brand, following a pitch against undisclosed agencies.

First Choice: arms full campaign
First Choice: arms full campaign

The travel company is hoping social media activity, aimed primarily at families, will increase customer engagement and brand consideration.

TUI said activity would position the First Choice brand as a "caring company" and aim to communicate the benefits of First Choices' Holiday Villages.

Nathan Timmins, head of online marketing at TUI Travel UK, said: "First Choice's initial experiments with social media have already proved its value and we are keen to get even closer to our customers through this channel."

Last year, the travel operator overhauled its below-the-line marketing functions as part of a wider restructure within its customer division.

The move, intended to help it respond more quickly to customer needs, saw its marketing department divided into two teams – one covering brand strategy and the other CRM and innovation.

Subscribe to Campaign from just £57 per quarter

Includes the weekly magazine and quarterly Campaign IQ, plus unrestricted online access.


Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now

1 How Sainsbury's ads revolutionised the UK's food culture

Abbott Mead Vickers' press ads for Sainsbury's in the 1980s formed the most influential and culturally significant campaign the UK has ever produced, argues Paul Burke.

Just published