CAMPAIGN DIARY: I’M ONLY A PUNTER BUT ..

I’ve been retuned, or have I? Good luck to Liam, Patsy, Ruud, Elton, Hugh etc. A Channel 5 retuner has broken both my satellite decoder and VCR.

I’ve been retuned, or have I? Good luck to Liam, Patsy, Ruud,

Elton, Hugh etc. A Channel 5 retuner has broken both my satellite

decoder and VCR.



The retuner made arrangements for someone else to make the repairs. Two

weeks on, there was no sign of the equipment so I thought I would check

on progress with Channel 5 customer services.



They said that, according to their records, Granada had retuned me. But

when I called Granada, they told me Channel 5 had retuned me so I phoned

C5 customer services again who now directed me to their service

engineering department who finally admitted responsibility for the

retuning.



I went in for the kill. ’Can you tell me who has got my decoder and

video?’ and that’s the precise moment at which they said they weren’t

the people who had retuned my video. So I decided to phone Radio Rentals

customer services because I hire my VCR from them. They eventually found

out that Channel 5 had indeed retuned me and arranged a delivery date

for the missing equipment.



By this stage I had gone without my satellite decoder and VCR for three

weeks while still paying for the full Sky package. Back on the phone

with C5 customer services, they told me it wasn’t up to them to

compensate me - that was Sky’s job. They said I could write to C5

customer complaints at their London headquarters. I’ve still not heard

anything five weeks on. It seems that customer service is an alien

concept at Channel 5.



Send your rants to Belinda Archer, Campaign, 174 Hammersmith Road,

London W6 7JP.



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