OgilvyOne worked on the CRM business in the UK until 2012, when Cisco shifted its global ad account from Ogilvy Group to Goodby,Silverstein & Partners, the full-service agency based in San Francisco.
It is not known how advanced the process is, but agencies based in the UK and the US have been contacted. Cisco did not respond to requests for comment.
In 2001, Cisco appointed the London-based Agency Republic to an online and offline UK CRM brief, then valued at £3.5 million.
The company provides software and hardware for business networking, such as conferencing phones, cloud management, routers, switches and security systems.