Hotline: Golley Slater appoints creative director

Golley Slater has appointed Paul Pickersgill, a former creative director at Grey London, to the role of creative director. Separately, the agency has acquired the RM Partnership to strengthen its marketing services.

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Hoverboards and Journey Buddies: the future of TfL's customer experience?
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1 Hoverboards and Journey Buddies: the future of TfL's customer experience?

Marketers across a range of sectors, from charities to banking, came together to conjure up some ideas for the way the future of Transport for London's customer experience might look under their stewardship. Moshe Braun, business director at customer experience consultancy WAE, which hosted the event, examines the results.

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