It’s not often I feel tempted to buy a product after seeing a TV
commercial - but the recent campaign for Robinsons persuaded me to try a
bottle of its apple and blackcurrant drink.
I particularly liked the concept that it was different every time.
Since this was an experimental purchase, I went for the smaller
one-litre size of Robinsons and, as soon as I arrived home from Tesco, I
poured myself a glass. The drink had a refreshing apple and blackcurrant
flavour, and was generally very enjoyable.
Bearing in mind the strapline, ’different every time’, I poured another
glass later in the day. Strangely, it still tasted like apple and
On pouring a third glass, I was horrified to discover it also tasted
like apple and blackcurrant - just like the previous two drinks.
I took the bottle back to Tesco and they exchanged it for a new one,
without comment, as they promise to do in their ads.
Happy that Tesco’s advertising can be believed, I returned home and,
once again, found that every glass poured from my new bottle of apple
and blackcurrant drink tasted just like apple and blackcurrant.
Not one to complain in the usual course of events, my annoyance in this
case was such I sent the remaining contents back to Robinsons
(hopefully, without affecting my statutory rights) and explained about
the fault, so it could recall its stock and sort it out.
Imagine my surprise to receive a very apologetic letter, by return of
post, assuring me that my bottle of apple and blackcurrant juice is, in
fact fine, as are all the bottles in my local supermarket.
It’s simply the advertising that’s faulty.