"The beauty of online is that it is a lot more accountable and a lot more flexible. It could potentially give us a bigger sample size at a reduced cost." - Sally de la Bedoyere, the Rajar managing director, after it scrapped its testing of electronic measurement systems in favour of listeners completing online diaries
"I'm not saying it's a bad product, but I am saying it does crowd out competition and innovation." - James Murdoch, the chairman of BSkyB, accuses the BBC of stifling commercial competition with its iPlayer product.