Media performance league: 16 July

Rank Rank Agency Wins Total Total Net

this last billings billings billings

week week gained lost gained

(pounds m) (pounds m) (pounds m)

1 1 Carat 5 59.1 14.5 44.6

2 2 MediaCom 5 41.0 3.7 37.3

3 3 MindShare 1 23.0 - 23.0

4 4 Starcom 3 32.1 10.9 21.2

5 5 Walker Media 3 15.5 - 15.5

6 6 BLM 3 15.1 - 15.1

7 7 Universal McCann 3 34.7 20.0 14.7

8 - Mediaedge:cia 6 23.0 9.3 13.7

9 8 All Response Media 2 8.0 - 8.0

10 9 Media Planning Group 3 6.2 - 6.2

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Hoverboards and Journey Buddies: the future of TfL's customer experience?
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1 Hoverboards and Journey Buddies: the future of TfL's customer experience?

Marketers across a range of sectors, from charities to banking, came together to conjure up some ideas for the way the future of Transport for London's customer experience might look under their stewardship. Moshe Braun, business director at customer experience consultancy WAE, which hosted the event, examines the results.

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