MEDIA PERSPECTIVE: Creative content is key to producing a good online brand

It's no surprise that both IPC and Emap are slashing their

new-media investment at a time when the media industry is desperately

trying to make savings. But it's depressing news nevertheless.



Anyone trying to access IPC's BeMe.com, for example, will now find a

rather heart-felt farewell message instead of the usual guff - although

the toe-curlingly trite tone of the site survived till the last: "It's

been a real pleasure delivering an honest, funny, sexy website for you

lot - the most stylish and passionate women on the web."



And sorry, BeMe fans, but if you'd signed up for the e-mail service

you're buggered because that's gone, too. Which will probably leave a

rather bitter tinge in the mouths of users.



But at least IPC doesn't have to worry about any of those negative vibes

damaging the rest of its business, which ironically is perhaps one of

the key reasons why BeMe ultimately failed. It's not as though there is

a sister, offline BeMe brand that will suffer from letting down its web

users like this. But then if there had been an existing BeMe brand for

IPC to leverage online, the combined product might have been strong

enough to ride the dotcom downturn.



As the past year has proved, establishing an online consumer brand

completely from scratch, even with a sizeable ad budget, is a crippling

challenge that few have met. Odd, then, that IPC - with so many relevant

existing brands - decided to do just that.



But both IPC and Emap's retrenchment will see the closure of standalone

web brands as well as the sites of successful print magazines and

carries a more universal truth about online consumer brands: unless you

know what you're doing with the content, the pretty pictures, clever

links and nifty gizmos will count for nothing. Consumer website content,

just like offline content, has to be the product of creative editorial

brains, not a combination of marketing departments and new media experts

with a bandwagon in their sights.



All too often publishers have neglected the rules that make successful

print magazines and handed responsibility for web strategy to a special

unit hungry to invest but lacking the real consumer touch and insight of

the editorial departments round the corner.



There's been much written recently about publishers now in danger of

missing the online boat. I disagree. Publishers are the gatekeepers of

some of our best-loved brands and as more traditional brand extensions

have proved, those brands have a consumer loyalty and trust which can

stretch beyond the printed format.



And the commercial argument for many big titles to have their own site

remains a compelling one, not just as a showcase for the print version

but also because there remains an online ad revenue stream to tap into,

albeit not as large or rapidly expanding as originally hoped.



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1 Job description: Digital marketing executive

Digital marketing executives oversee the online marketing strategy for their organisation. They plan and execute digital (including email) marketing campaigns and design, maintain and supply content for the organisation's website(s).