Morrisons fined for ignoring customers' opt-out of marketing email

Morrisons has been fined for breaking the law about how people's personal information should be treated when sending marketing emails.

Morrisons fined for ignoring customers' opt-out of marketing email

The Information Commissioner’s Office fined the supermarket £10,500 for deliberately sending 130,671 emails to people who had opted out of receiving marketing related to their Morrisons More card.

The emails, sent in October and November last year, were entitled "Your Account Details" and invited customers to change their marketing preferences to start receiving money-off coupons. 

Morrisons broke the Privacy and Electronic Communication Regulations, the ICO confirmed.

A new law, the General Data Protection Regulation, will replace the 1998 Data Protection Act next year. GDPR will set a higher bar for the consent that companies must obtain from customers before using their personal data for marketing.

ICO deputy commissioner Simon Entwisle said: "It is vital that the public can trust companies to respect their wishes when it comes to how their personal information is used for marketing.

"These customers had explicitly told Morrisons they didn’t want marketing emails about their More card. Morrisons ignored their decision and for that we’ve taken action."

Cannes Offer: 12 weeks' online access from just £12

Subscribe to Campaign before the end of Cannes Lions and save up to 71%


Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now

1 Publicis Groupe withdraws from marketing and awards to focus on AI-powered platform Marcel

Publicis Groupe is pulling out of all marketing activity for the next 365 days - and won't be entering awards at Cannes next year - as it focuses its resources on developing Marcel, described by chief executive Arthur Sadoun as a ground breaking new platform.

Job description: Digital marketing executive

1 Job description: Digital marketing executive

Digital marketing executives oversee the online marketing strategy for their organisation. They plan and execute digital (including email) marketing campaigns and design, maintain and supply content for the organisation's website(s).

Just published