Movers: Appointment at BDS Beechwood

BDS Beechwood has hired seven staff to work across its divisions. Sally Palmer joins the agency's DM department from WWAV Rapp Collins while Ross Landels, previously at Cake, is set to work in its digital division. Aaron Lipman, Cheryl Green and Caroline Page join as account executives on the HMV account and Anya Smith arrives as a TV production assistant from O&M. Howard Phillis is the new head of IT.

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Hoverboards and Journey Buddies: the future of TfL's customer experience?
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1 Hoverboards and Journey Buddies: the future of TfL's customer experience?

Marketers across a range of sectors, from charities to banking, came together to conjure up some ideas for the way the future of Transport for London's customer experience might look under their stewardship. Moshe Braun, business director at customer experience consultancy WAE, which hosted the event, examines the results.

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