Nokia recruits City analysts to 'understand opportunity' of social media

Nokia is hiring City analysts to improve the way it uses digital and social-media data for marketing campaigns, according to one of its senior marketers.

Nokia: recruiting City analysts for social marketing
Nokia: recruiting City analysts for social marketing

Craig Hepburn, global director of digital and social media at Nokia, told Marketing’s Social Brands conference last week that traditional media measures were being inappropriately used by brands to assess digital and social-media engagement.

‘Social and digital are driving big data and it’s more important than ever to hire data analysts to help marketers understand the opportunity,’ he said.

He argued that consumers are becoming less responsive to traditional, above-the-line marketing, meaning it is increasingly important to ‘combine creativity and speed of opportunity with the superb brains of analysts’ to reach relevant consumers with relevant messages.

‘What is the value of doing social media? I’m sort of getting tired of being asked. But I do also understand that businesses need to justify cost,’ he added. ‘It feels like we’re always trying to justify it, and the biggest challenge for me is that we’re trying to apply old thinking to a new, un-defined medium we don’t understand yet.’

Hepburn also announced that Nokia was in the midst of building an attribution model to help measure the effectiveness of its social marketing. ‘We’re maybe three months away from having a solid attribution model that we’ll then roll out across the whole company,’ he said.

Elsewhere at the conference, Lars Silberbauer, Lego’s director of social media, revealed that the Danish toy maker is forcing its senior management to sit exams on social media, to educate them about the importance of communication with customers.

He said Lego has created a development programme for management, at the end of which executives have to sit a theoretical and practical exam.

Subscribe to Campaign from just £57 per quarter

Includes the weekly magazine and quarterly Campaign IQ, plus unrestricted online access.


Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now

1 Meet the new breed of ad agency chiefs

A new wave of first-time CEOs are opting to do things differently in an evolving landscape. They discuss the business model of the future with Jeremy Lee.

Case study: How 'This girl can' got 1.6 million women exercising

1 Case study: How 'This girl can' got 1.6 million women exercising

"This girl can" was based on a powerful insight: that the fear of judgement by others is the primary barrier holding women back from participating in sport.

Just published