Ogilvy to launch behavioural arm

Ogilvy & Mather UK is to launch a behavioural sciences service called #OgilvyChange.

Sutherland: aims to help marketers better understand human behaviour
Sutherland: aims to help marketers better understand human behaviour

The new division will work exclusively for the agency's client list, which includes Kraft, Unilever, Ford, IBM and American Express.

#OgilvyChange will encourage clients to use cognitive psychology, social psychology and behavioural economics to manipulate and understand customer behaviour.

Jez Groom, the director of strategy integration, will oversee #OgilvyChange alongside the agency's vice-chairman, Rory Sutherland, who has championed behavioural economics for the past two years.

Sutherland said: "What we are discovering through behavioural economics is that the way people choose and act in 'decisive moments' is affected by forces which often defy logic.

"Marketers have suffered from a blind spot in their understanding of human behaviour. Removing this should improve the predictive and persuasive power of a wide range of marketing activity."

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