Tesco follows John Lewis as it begins to charge for click-and-collect

Tesco is following in the footsteps of John Lewis by beginning to charge customers for click-and-collect orders.

Tesco is beginning to charge for click-and-collect
Tesco is beginning to charge for click-and-collect

From the beginning of February the supermarket giant will charge customers £2 for every click-and-collect order on non-food products worth less than £30.

Tesco explained the charge was designed to ensure its click-and-collect service "remains sustainable for the future".

John Lewis led the way in beginning to charge for click and collect in July by introducing a £2 charge on click and collect orders under £30.

Andy Street, managing director at John Lewis, explained the move was in order to ensure the service was sustainable by funding the logistical operation behind click-and-collect.

Retailers are battling to offer the most convenient fulfilment options in order to win customers’ spend.

Amazon is setting the bar high with constant fulfilment innovations including one-hour delivery for members of its Amazon Prime service.

Argos is fighting to keep up with same-day deliveries for £3.95 and commentators believe the strength of Argos’ fulfilment network is one of the key incentives for Sainsbury’s making an acquisition bid for Argos-owner Home Retail.

Tesco rival Asda offers click-and-collect free of charge, while Sainsbury’s offers it for free if customers spend £20. 

Subscribe to Campaign from just £57 per quarter

Includes the weekly magazine and quarterly Campaign IQ, plus unrestricted online access.

SUBSCRIBE

Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now
Why Cosabella replaced its agency with AI and will never go back to humans
Shares0
Share

1 Why Cosabella replaced its agency with AI and will never go back to humans

In October, lingerie retailer Cosabella replaced its digital agency with an AI platform named "Albert". Since then it has more than tripled its ROI and increased its customer base by 30%.

Just published

More