Vodafone creates 1,200 new posts to boost customer service centres

Vodafone plans to add 800 more posts to its customer service centre in Manchester, 150 in Newark, more than 150 in Stoke-on-Trent and around 100 in Glasgow.

Vodafone creates 1,200 new posts to boost customer service centres

The telco's third-party partners will likewise add another 600 jobs in Newcastle, nearly 200 posts in Scotland and 100 in Cardiff, reported the BBC.

The aim of this expansion is to improve the quality of service for its 18 million customers in the UK. 

"These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment," Vodafone UK chief executive Nick Jeffery told the BBC. 

Last October, Vodafone was hit with a £4.6m fine from Ofcom for mis-selling and failing to handle complaints properly. 

This move comes soon after Vodafone announced hundreds of redundancies at its headquarters in Newbury. 

Recently, Vodafone moved its £50m creative account from Grey London to Ogilvy & Mather. 

Cannes Offer: 12 weeks' online access from just £12

Subscribe to Campaign before the end of Cannes Lions and save up to 71%


Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an Alert Now

1 Publicis Groupe withdraws from marketing and awards to focus on AI-powered platform Marcel

Publicis Groupe is pulling out of all marketing activity for the next 365 days - and won't be entering awards at Cannes next year - as it focuses its resources on developing Marcel, described by chief executive Arthur Sadoun as a ground breaking new platform.

Job description: Digital marketing executive

1 Job description: Digital marketing executive

Digital marketing executives oversee the online marketing strategy for their organisation. They plan and execute digital (including email) marketing campaigns and design, maintain and supply content for the organisation's website(s).

Just published