Campaign Media Awards 2012- Best Media & Entertainment Campaign: Virgin Media, Thursday, 22 November 2012 08:00AM

Fifty6's brief was to ensure customers knew Virgin Media was the fastest and best place to get broadband. Research found that competitors' customers were most annoyed by the online buffering that plagues their digital experience.

Virgin Media

Virgin Media

  • Title: Introducing "Buffertising"
  • Media agency: Fifty6
  • Media director: Paul Gayfer
  • Media planner: Suzy Casey
  • Creative agency: Bartle Bogle Hegarty with The Red Brick Road and Havas Worldwide London
  • Account planner: Tim Jones
  • Client: Virgin Media
  • Brand/product: Virgin Media Broadband
  • Marketing director: Jeff Dodds
  • Brand manager: Julian Hawkins

Fifty6’s strategy was to illustrate how unacceptable buffering is by bringing it to life in the most visible and surprising place possible: TV. "Buffertising" used ads by Yeo Valley, Citroën and Magners, placed in

high-profile commercial breaks, but halfway through the ads were paused and buffered several times, causing consternation among viewers. The ads then referenced Virgin Media and its buffer-free service.

Likes on Facebook increased by more than 2,000 and the campaign generated in excess of 815,000 Tweets.

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