Campaign Insight


Marketers often talk about customer experience. Putting the customer first, building customer-centred strategies and providing rich experiences for consumers. But what we don’t often talk about is why so few brands are excelling in this area? Watch our no-nonsense debate featuring two industries who often face the brunt of consumer opinion and social chat.

  • image
    Cass Gowing Global Social Media Manager, Allsaints
  • image
    Jae Hopkins Marketing Director, Exodus Travels
  • image
    Alan Duncan Marketing Director, Trustpilot

This webcast shares tips on how marketers can join the dots between internal functions to ensure that customers are truly front of mind in all that we do. We explore creative ways to get buy in to deliver customer-centric business proposition and how you can take your organisation from customer service survival mode to brand-building brilliance.

  • image
    Bian Salins Salins Head of Social-Digital, TSB
  • image
    Tom Smith Product Marketing Lead, EMEA, Salesforce Marketing Cloud
  • image
    Matthew Gardiner Director of Acquisition Marketing, UnderTheDoormat
  • image
    Joanna Levesque Managing Director, Accenture
  • image
    Antje Derks Senior Content Manager & Social Media Editor, Haymarket Media

Campaign News

Murdoch's 21st Century Fox launches bid for Sky

Rupert Murdoch's 21st Century Fox has launched a fresh approach to buy the 61% of Sky it does not already own in a deal that values the British pay-TV giant at £18.5bn.

Posted on 9 December 2016 | 4:16 pm

Coca-Cola CEO Muhtar Kent to step down

Coca-Cola's chief executive, Muhtar Kent, is stepping down next year and will be replaced by the soft drink giant's operating chief James Quincey.

Posted on 9 December 2016 | 3:58 pm

Unilever, Grey, and OMD chiefs among Outdoor Media Awards judges

Alex Tait, marketing and digital director at Unilever, Leo Rayman, chief executive at Grey London and Aki Mandhar, managing director at OMD UK are among the judges lined up for the 2017 Outdoor Media Awards, run by Campaign and Clear Channel.

Posted on 9 December 2016 | 3:05 pm

Get Involved

Would you like to get involved with Campaign Insight?

You can view our Media pack here

Or if you’d like to have a good old conversation with a human being, feel free to get in touch with Andy McArthur on +44 (0) 208 267 8074;or email him at