Technical Author

Recruiter
Location
London
Salary
£55000 - £60000 per annum
Posted
04 Nov 2016
Closes
04 Dec 2016
Ref
CSTA
Contact
cat symons
Discipline
Marketing
Specialism
Copywriting
Sector
B2B
Business Type
Brand / In-house
Seniority
Senior Manager
Contract Type
Permanent
Hours
Full-Time

Technical Author

Research/Loyalty Business, £60K

My client, a global business that uses insight to shape customer behaviour, is seeking an experienced Technical Author to join their Product and Propositions team. This is a brand new position and will play an integral role in ensuring that all technical and e-service documents are presented in a way that is accessible and easy to understand for customers.

Technical Author responsibilities:

  • Work with Product and Technical teams to establish an understanding of the product, and then design and write information in a way that is easy to understand - be that user guides, manuals, interactive tutorials, video etc.
  • Working the marketing team and UX/UI designers to write non tech copy for e-service channels, enabling customers to find relevant information with ease.
  • Plan and ensure there is process in place to enable timely delivery on projects.
  • Build productive relationships with multiple internal stakeholders and teams to prioritise deadlines but also identify areas of improvement.
  • Hire, manage and develop a junior Technical Author.


Technical Author requirements:

  • Experience creating technical and non-technical documentation in a variety of formats (Technical will be the focus in this role)
  • Strong understanding of UX/UI design principles.
  • Exceptional stakeholder management skills
  • Detail orientated
  • Strong ability to prioritise your own workload to meet deadlines.

To apply for this exciting opportunity, please send your CV and a covering note to Cat Symons at Salt recruitment.