ABTA: Travel industry communication must 'innovate', claims TUI boss

By Loulla-Mae Eleftheriou-Smith, marketingmagazine.co.uk, Tuesday, 04 October 2011 04:00PM

The travel industry needs to communicate with its consumers in "creative and innovating" ways through its marketing activity, according to TUI boss Johan Lundgren.

TUI: boss calls for more innovation in marketing

TUI: boss calls for more innovation in marketing

Johan Lundgren, managing director, northern region, TUI, told Marketing at the ABTA Travel Convention in Palma Mallorca that the immediate marketing spend in the travel industry is "low", which puts it at a "significant disadvantage" when competing with other industries for "customers' money".

Lundgren said one of the challenges the travel industry faces with increasing marketing spend is its "high distribution and legacy costs" that curtail "funding mechanisms" for marketing activity.

He said: "There has to be a way of looking at distributing the other resources you have and to be creative and innovating in the way you communicate with customers."

Lundgren identified social media sites Facebook and Twitter as an area that TUI will invest in with its future marketing efforts, while Peter Long, chief executive, TUI, said at the Convention today.

He said: "We want to become an online driven company. We've started that journey but we've got a long way to go."

Follow @LoullaMae_ES on Twitter

This article was first published on marketingmagazine.co.uk


You must log in to use Clip & Save

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Additional Information

Campaign Jobs