Helen Edwards on Branding: Consumers are bad losers
05 May 2011 | by Helen Edwards
Customer privileges, once given, are brand hell to take away. If you have to do it, be very, very sorry.
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A strapline is no throwaway extra, but a core brand asset that marketers dismiss at their peril.
Customer privileges, once given, are brand hell to take away. If you have to do it, be very, very sorry.
The royal wedding will not help change perceptions of the country being a less-than-ideal destination.
Morrisons is facing a David and Goliath-style trademark battle after it applied to register FreshDirect as the branding for its forthcoming home-shopping business.
Bavaria, the Dutch brewer, has unveiled a fresh brand identity and packaging intended to drive interest in its 5% premium and non-alcoholic lagers.
Conducting research with, rather than on, people can give incisive glimpses into their behaviour.
Rather than endlessly tweaking communications, accept that close enough is good enough, writes Helen Edwards
Marketers must use the rise in commodity prices as the impetus to re-engage with consumers.
Marketers can gain a vital insight into customer behaviour by accompanying their sales teams.
Being first past the post to disclose information or pre-empt legislation is a move worth making.
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.