Marketing League Table: Contact centres
02 May 2007 | by Amanda Nottage
, marketing director at Vertex. Some firms have added CRM to existing systems, enabling all the data ...
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Marketing Report: Contact centres - Cross-channel connection
29 Jul 2008
are equally important, says Brett Parish-Jones, customer relations manager. A comprehensive CRM system ...
Top contact centre league table
01 May 2007 | by Amanda Nottage
, marketing director at Vertex. Some firms have added CRM to existing systems, enabling all the data ...
AA Business Services hands online work to Inbox Digital
16 Feb 2007 | by by Daniel Farey-Jones
Group offer with an end-to-end digital CRM programme. Adrian Waters, head of SME at AA Business ... sophisticated e-CRM programme that will help us track, understand and respond to prospect behaviour from ...
Contact Centres: Marketing contact centres manual - Quality versus cost
13 Sep 2006
feedback-monitoring system that shows how effective the CRM element is. More than 80% of customers who ...
Teacher training body hires contact consultancy
21 Sep 2005 | by by Staff
with the TDA to examine how it can develop its CRM capability through the use of data capture. The ultimate aim ...
Direct News: Teacher training body hires shop
21 Sep 2005
IconZest to improve its customer relationship management (CRM), call centre and email systems....with the TDA to examine how it can develop its CRM capability through the use of data capture. The ultimate aim ...
COI outsources Donor Week telemarketing task
01 Sep 2005 | by by Staff
next week’s National Organ Donor Week by outsourcing its telemarketing to CRM specialist Broadsystem.
Direct News: COI outsources Donor Week task
01 Sep 2005
Organ Donor Week by outsourcing its telemarketing to CRM specialist Broadsystem.
BT profits from public irritant
01 Sep 2005
telemarketing industry already struggling with a bad reputation? Mike Havard, managing director of CRM ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
