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DIRECT BRIEFS

Grey Desire, the CRM agency launched last month by the Grey Global Group, has hired two new account...Grey Desire, the CRM agency launched last month by the Grey Global Group, has hired two new account directors. Sebastian Dreyfus joins from Impiric, where he worked on Fujifilm and Centrica, to work on Grey Desire s Procter get into rubber for its Persil Washing Up Liquid campaign. ...

Orange finds CRM chief at Centrica

Orange has poached senior Centrica marketer Tony Mooney to take on the new role of head of customer relationship management, as it looks to step up its relationship marketing activity.

DIRECT: Telegraph duo leave to build CRM consultancy

to found an agency to help start-up companies in the CRM sector. Coad, who was the founder and former ... ). Cole said: Many companies fail to benefit from CRM, despite investing heavily in consultants ...

ANALYSIS: Consumer power takes a grip - Harriet Marsh examines the brands that are succeeding and failing in 'Planning for Consumer Change'

cleaning the toilet. Marketers now face a challenging period. While new technology, such as CRM ...

NEW MEDIA: Briefs

-Mail will be responsible for a full-service e-CRM programme covering strategy, planning and implementation, encompassing...The Woolwich and The Institute of Direct Marketing have separately appointed Ignite-Mail, the full-service e-direct marketing agency, to handle their e-marketing campaigns. For The Woolwich, Ignite-Mail will be responsible for a full-service e-CRM programme covering strategy, planning and implementation, encompassing ...

and reinvention as e-commerce or CRM experts are driving change in DM and SP, reports Ken Gofton

management (CRM) or e-commerce. 'There is no doubt that the convergence between the interactive world ... knowledgeable in both the CRM and e-commerce areas, even if changes in agency names or public statements put ... could knock the shop's CRM credentials, given its involvement from the start in Tesco's pioneering ...

AGENCY 2001: Top 20 Telemarketing and CRM Bureaus - Rolling revolution for telemarketing

, telemarketers are reinventing themselves as providers of multimedia contact centres based on e-CRM services ... contacts. The shift to e-CRM technology is becoming a priority for Sitel Corporation, which says ... inroads into e-CRM, with high-profile clients such as ONdigital choosing it as a strategic partner ...

Virgin Net names marketing chief for CRM strategy

the company s CRM capabilities and wireless and broadband distribution plans. The site, which has more than 1 ...

DIRECT: Infocandy picks Grey Desire for launch

been appointed by Procter & Gamble, Mars and Smith-Kline Beecham to work on CRM projects. ...

NEW MEDIA: Unilever in rethink of UK web activity and roster

CRM strategies. The review is likely to lead to a cull in the number of agencies Unilever works ...

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