19 Dec 2002
| by Mark Kleinman,
The automotive firm, part of the General Motors empire, is creating a single integrated marketing division, from which all marketing communications will be planned and developed. CRM and advertising previously operated as separate groups.
The new division will be headed by Jos Sharp, who has been promoted ...
19 Dec 2002
| by MARK KLEINMAN
The automotive firm, part of the General Motors empire, is creating a single integrated marketing division, from which all marketing communications will be planned and developed. CRM and advertising previously operated as separate groups.
The new division will be headed by Jos Sharp, who has been promoted ...
19 Dec 2002
| by LAURA MAZUR, a business writer
monolithic centralised CRM systems.
The interesting twist in this approach is that marketers pay ...
12 Dec 2002
| by ROBERT MCLUHAN
and economists could also take account of customer relationship management (CRM) metrics when they assess its ...
CRM
Some experts think such failures point to a fault in the way companies are analysed. Among them is QCi, which provides benchmarks of CRM capability and will shortly publish its latest State ...
12 Dec 2002
CRM
Some experts think such failures point to a fault in the way companies are analysed. Among them is QCi, which provides benchmarks of CRM capability and will shortly publish its latest State ...
correlation between good CRM and high business performance, suggesting companies that look after ...
12 Dec 2002
radio and press work.
Republic has driven Xbox's CRM activity and last month kicked off ...
-lauded web presence with a health and beauty section and a CRM engine, allowing the retailer to build user ...
is redeveloping its web site and creating a CRM strategy in an industry with a 40% churn rate.
With resolute ...
05 Dec 2002
Identex to offer clients such as Macallan and Dixon Motors access to more effective CRM tools
05 Dec 2002
| by JANE BAINBRIDGE
of this marketing activity has so far proved elusive.
That is why Business in the Community started its CRM ...
in cash in 2001. The CRM Tracker looks at 60 cause related marketing programmes, carried out by more than ...
conference held in London last week, the CRM Tracker will continue to quantify the value of this marketing ...
05 Dec 2002
| by LAURA MAZUR, a business writer
something of a dirty word. Seeing the millions you've spent on a CRM system have so little effect will not gladden the finance director's heart. But too many firms see CRM as the answer, says Lowenstein - they don ...
the CRM architecture work. So companies that don't collect vital customer information - and, more ...
28 Nov 2002
Weetabix has launched its biggest ever cause related marketing campaign, an on-pack initiative with The Prince's Trust, which will appear on more than 20 million packets until January next year. The token-based promotion offers consumers the chance to buy square cereal bowls. Weetabix, which celebrates...