Marketing League Table: Contact centres
02 May 2007 | by Amanda Nottage
, marketing director at Vertex. Some firms have added CRM to existing systems, enabling all the data ...
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CMOs fail to cope with real-time brand conversations, says IBM
11 Oct 2011 | by Matthew Chapman
% are tracking consumer reviews to help shape their strategies. Carolyn Heller Baird, CRM research lead ...
Top contact centre league table
01 May 2007 | by Amanda Nottage
, marketing director at Vertex. Some firms have added CRM to existing systems, enabling all the data ...
Direct marketing league tables detect shift to digital
27 Mar 2007 | by Staff
that have overseen the sort of customer information at the centre of CRM campaigns; in the past, many ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
