Business and government rely on call centres when crisis strikes
25 Aug 2009 | by Rob McLuhan
the government's tradition of outsourcing its helplines in the event of crises such as floods, fuel shortages ...
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Facebook to be central to Fairtrade Fortnight
24 Jan 2011 | by John Reynolds
-store activities and events. The brands will disclose their individual activities in the coming weeks. Central ...
Contact-centre experts respond to the top five customer complaints
25 Aug 2009 | by Richard Abbott
will be suitable for call centre work, where it is vital for commercial clients and government bodies that we ...
We'll Call You - Nissan
06 May 2009 | by Staff
Marketing's Mystery Caller's old banger is about to fall apart, and we've heard about a government...and I'm a little confused about this Government grant. I've got quite an old car, it's a 1988 Nissan ... , the call handler can be forgiven for the confusion, as the government have yet to decide the finer details ...
Marketing League Table: Contact centres
02 May 2007 | by Amanda Nottage
to be viewed from a central point. 'But such systems cost money and there is a strategic debate; the client ...
Top contact centre league table
01 May 2007 | by Amanda Nottage
to be viewed from a central point. But such systems cost money and there is a strategic debate; the client ...
Ofcom warns silent call abusers of new crackdown
06 Jul 2006 | by by Daniel Farey-Jones
. The maximum penalty Ofcom is allowed to impose was recently increased by the government from £5,000 to £50 ...
Broadsystem partners with TXT4 for mobile response services
10 Jan 2006 | by by Daniel Farey-Jones
in other channels in one central marketing database, giving Broadsystem and its clients a single view ...
COI appoints operational DM roster companies
13 Dec 2005 | by by Daniel Farey-Jones
element of government marketing activity. Data groups selected will offer improved analytical, profiling ...
Ofcom in industry-wide crackdown as it penalises four telemarketers
01 Nov 2005 | by by Daniel Farey-Jones
The regulator has also taken firm action against four out of seven companies it has been investigating after concerns about their abandoned call rates. Stephen Carter, Ofcom chief executive, said the new rules were necessary, together with higher fines. Ofcom is requesting the government's permission ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
