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Hoovers UK improves online search facilities

LONDON - Hoovers UK has improved its online consumer services to include more powerful search

Preference Service launches online consumer survey

LONDON - The Preference Service plans to add a million new consumers to its database within 12...this month via email and will collect consumer data online. It is branded the Online Preference Service in association with the Royal Mail. It will collect consumers' preferences regarding how they want companies ... director of The Preference Service, said: "As more people have access to email and the internet it makes ...

Royal Mail service getting worse, say consumers

LONDON - The vast majority of British consumers (85%) think that the postal service has..., showed that 43% of consumers thought the quality of Royal Mail's service had worsened over the period ... ." The results of the survey also showed that 42% of consumers thought the quality of the postal service had ... are made later in the day than they used to be. "Some customers will consider this to be a worse service ...

Market researcher targets consumers through net service

with consumers via the internet....with consumers via the internet. By capitalising on the massive expansion of internet use, Effcom ... . The company plans to recruit 6,000 households by offering them membership of a consumer club , which will give Air Miles as a reward for participating in the research. The service is aimed ...

Equifax launches credit risk predictor tool for financial services campaigning

LONDON – Equifax is targeting the consumer financial services sector with the launch of a product...financial services and credit firms to better target customers, based on data covering almost of all of the UK's 1.67m postcodes. Dave Webber, Equifax marketing services product manager, said: "The ... First Data Corp as its country manager for the UK. Part of her role is to oversee marketing services ...

Consumer 'vigilante' on the rise in the UK

LONDON - The British public is belying its image as a doormat when it comes to consumer rights...is spawning a new breed of consumer vigilante. It says 80% of British consumers have walked out of a store ... lost sales every year. The report, called 'The New Assertiveness', says that 65% of consumers say ... claims that 31% of people now haggle on the high street. It also reveals that more consumers have taken ...

Experian launches consumer database

LONDON - Marketing services company Experian is launching a database of UK residents to help plug...introduced an opt-in clause on Electoral Roll forms, allowing consumers to opt in to the register that is open to businesses. Royal Mail recently rolled out its Universal Supression Service, to allow companies to clean their databases, while CACI recently launched the Consumer Register, a database of UK ...

Consumers overestimate mail received

LONDON - The perception consumers have of the amount of direct mail they receive is way off...UK consumers estimate they receive 4.7 items of direct mail a week, according to figures from the DMIS Consumer Trends Survey 2002. This is more than twice as much as shown by the Royal Mail Consumer ... receipt is growing but the average consumer is way off the mark when it comes to estimating receipt ...

DIRECT: Consumers back unsolicited calls opt-out service

The majority of consumers are in favour of the Telephone Preference Service (TPS), which enables...The findings are the result of research conducted by NOP and commissioned by the Direct Marketing Association, which manages the TPS. So far about three million consumers have registered with the TPS. The survey found 96% were 'very' or 'quite' satisfied with the service. Unwanted calls fell from an average ...

Direct: Consumers want service in return for data says BT

Most consumers are happy to receive direct mail and outbound calls from companies, as long...personal information to a firm to benefit customer service. BT surveyed 1000 consumers last ... Most consumers are happy to receive direct mail and outbound calls from companies, as long as they receive a better service as a result, according to a report into customer relationship management (CRM ...

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