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Consumers force marketers to drop secrecy

that have previously hushed up what goes on behind closed doors are finding that consumers' demand...'re family-owned, we have never had to [explain ourselves] from a City perspective, but now consumers want ... showed that 'consumers expect companies like ours to provide information about their activities'. He adds: 'Brands that are seen to self-police and are open and honest in all their communications gain consumers ...

Consumers spending more on DM-promoted items

LONDON – UK consumers have increased spending stemming from direct mail promotions, according...In the 12 months to September 2004, when the research was conducted, consumers spent £27bn ... accounted for £2.8bn or 10%, and electrical goods on £1.8bn or 7%. The average consumer spent just under ... medium is, not just to businesses, but to UK consumers." If you have an opinion on this or any other ...

John Lewis tops annual consumer satisfaction survey

in an annual consumer survey, while discount retailer TK Maxx jumped 20 spots to break into the top five....John Lewis placed first in the Consumer Satisfaction Index conducted by research firm Verdict ... categories, such as price, quality, service and ambience. John Lewis has come either first or second ... , Verdict consulting director, said: "Today service standards on the high street are better than they were ...

Consumers use social commerce to validate purchases with peers

Consumers are using social commerce applications to give their purchases the "validation...of Wired magazine, said there is some "strange consumer psychology" in action, with shoppers using "Sites like Blippy, [which] are all about getting the validation of the crowd." Blippy enables consumers ... economy by enabling consumers to turn only to their network for travel recommendations. Brands have ...

Helen Edwards on Branding: A new consumer champion

With the demise of Consumer Focus comes an opportunity for marketers to gain competitive edge....and Postwatch, Consumer Focus seeks to persuade businesses, public services and policy-makers to put consumers ... Last week Consumer Focus, the organisation that fights for consumer rights, fell victim ... the slack to ensure a fair deal for consumers in powerful industries such as telecoms, energy and postal ...

Measuring a brand's image against consumer experience

LONDON - The divergence between consumers' perceptions of brands and their experience of them can...the opposite strategy to be more effective: don t shout too loudly, then delight consumers when the product ... , ranks brands according to their promise gap - that is, the difference between the image consumers have ... of the London School of Economics - surveyed 4000 consumers in four countries. According to the report, in turn ...

Thrift usurps green at top of the new consumer agenda

concerns have begun to slide down consumers' priority lists....The economic downturn is already having an effect on consumer spending, and 'green' products ... food have slowed as consumers defect to discount grocers. In addition, a recent Guardian/ICM poll also ... if it were less good for the environment. 'What we are seeing very clearly is that mainstream consumers ...

Nike unveils mobile shoe-design service

Nike has launched an initiative that enables consumers to use photos taken on their mobile phones...Nike PhotoiD analyses consumers' photos, matches the two most dominant colours to the NikeiD ... or sent to friends. By entering their unique code at nikeid.com, consumers can link directly ... , Germany, Spain, France, Denmark, Finland, Norway and Sweden. The arrival of the mobile service follows ...

Mobile adspend soars 157% as FMCG and retail brands follow consumers

as they move to reach the growing number of consumers using mobile devices to interact online, according...of apps and social media, the availability of cheaper data packages, and more consumers using their mobile ... . According to the IAB, this leap is driven by the rapid growth in m-commerce. It claims 24% of consumers have bought a product or service via their device, while 38% of respondents to its Mobile Online ...

Ryanair and Black Tower go in search of consumers travelling light

Brands were seeking out consumers with less baggage this week. Literally, in the case of budget...campaign for the new product set for June. The battle between budget and full-service airlines continued ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.