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Measuring a brand's image against consumer experience

underline how many brands continue to disappoint. The 2007 Promise Index, created by brand agency Promise ...

Lexus tops list of brands that don't match image

The Toyota-owned car brand came bottom of a survey comparing the perceptions of 150 brands with actual customer experience. The Promise Index, a survey carried out by brand agency Promise, asked consumers to rate brands by image and experience. The difference between the two scores indicates ...

Bentley reviews global strategy

James Pillar, the British marque s director of marketing communications, said he was looking for a lead and strategic agency to take on a brief that will include all below-the-line and event-based marketing. He added that work was under way to determine Bentley s future brand strategy, including its ...

Peugeot promotes 308 upgrade offer with CMW mailer

. Martin Nieri, managing director at CMW, said: The agency team produced the high profile direct marketing ...

The year's top 10 legal cases for marketers

marketing agencies handling financial services accounts should expect to have to comply with stringent ... lost the business to rival agency Wild Card Communications. Ms Hunt had been employed by Storm, which ... agency to another. Not surprisingly, contract provisions dealing with TUPE risks have now become one ...

Car marques in customer push

The agency has been briefed to create a series of campaigns, spanning both online and offline, but it does not affect Land Rover s relationship with direct shop Wunderman. Work will include direct ... and then adapted for overseas markets, including Japan, South Africa and the US, by local agencies. Earlier ...

Jaguar Cars rated top UK online experience

manufacturing sector according to a survey by interactive agency Blast Radius.

JJ scoops pan-Euro National Car Rental ad account

LONDON - National Car Rental has appointed integrated agency JJ to its pan-European account, which...The agency, which took part in a four-way competitive pitch, will handle all above- and below ... , said: Our key goal in appointing a lead agency for both the National and Alamo brands is to achieve a ... the effectiveness of our spend. We chose JJ because of the agency s strong creative approach, as well as its ...

Jaguar and Land Rover hire PHWT for aftersales task

LONDON - Jaguar and Land Rover have appointed integrated agency Palmer Hargreaves Wallis Tomlinson

Toyota appoints The Listening Company for contact work

LONDON - Toyota has appointed customer insight agency The Listening Company to handle its...The Listening Company has been briefed to begin the first phase of creating a single, combined customer contact centre for all of Toyota s UK operations. The agency will handle all enquiries from new ... programme, which offers motorists RAC Roadside Assistance and discounts on insurance packages. The agency ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.