E.ON in push to convert home mover prospects
27 Jan 2011 | by Daniel Farey-Jones
Utility brand E.ON has become the first brand that uses sampling channel Home Move Box to make follow-up calls to its recipients.
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DMA suspends Phruit from membership
24 Feb 2011 | by Daniel Farey-Jones
Lead generation company Phruit has criticised the Direct Marketing Association, after the trade body suspended it as a member following an investigation into allegations of serious non-compliance by the Direct Marketing Commission.
Ofcom changes rules on silent calls
07 Oct 2010 | by Daniel Farey-Jones
Ofcom will apply tougher rules to call centres from 1 February 2011 in an attempt to reduce the number of silent calls received by consumers.
Automated 'silent' telephone calls will carry up to £2m fine
25 Mar 2010 | by Daniel Farey-Jones
LONDON - The Government has promised to significantly hike the maximum fine for companies that cause distress to consumers through so-called 'silent calls', generated by automated phone calls, from £50,000 to £2m.
Telemarketing boss campaigns for review of TPS fundraising calls
08 Jun 2009 | by Daniel Farey-Jones
LONDON - The chief executive of a telephone fundraising company has called on the charity sector to ask the government to relax rules forbidding making fundraising calls to people registered with the Telephone Preference Service.
OFT acts on debt management cold calling complaints
26 May 2009 | by Daniel Farey-Jones
LONDON - The Office of Fair Trading has warned six debt management businesses and four cold-calling companies to stop using unsolicited and misleading phone calls to advertise their services.
TPS registrations predicted to mount despite silent calls fall
31 Mar 2009 | by Daniel Farey-Jones
LONDON - Telephone Preference Service registrations will grow over the next five years as consumers increasingly reject telemarketing, despite the relative success of Ofcom's regulations on silent calls, according to new research.
Tour operator promotes new UK call centre
03 Nov 2008 | by Daniel Farey-Jones
LONDON - A tour operator is capitalising on the public's positive reaction to moving its call centre back to the UK by running a regional promotion.
Telemarketers launch call-blocking gadget for consumers
20 Oct 2008 | by Daniel Farey-Jones
LONDON - Two telemarketing veterans are helping consumers reject sales, scam and nuisance calls with a device for the home that allows consumers to blacklist offending companies.
The Listening Company acquires The Essentiagroup
17 Apr 2008 | by Daniel Farey-Jones
LONDON - Contact centre operator The Listening Company has acquired The Essentiagroup for an undisclosed sum, giving it combined revenues of over £55m.
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
