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Think BR: Innovating in service markets

Clever innovations in service markets can create truly engaged customers, write Rosemary Bayman..., real, game-changing innovations in service markets are uncommon. The introduction of cash machines ... transformation - witness NatWest s promises of a 'direct line to your branch' and 'UK only call centres'. Tthey ... the sophistication with which they target their customer bases via database marketing and loyalty algorithms ...

Burberry boosts digital approach with interactive campaign

revolution under the direction of chief creative officer Christopher Bailey, who joined the company in 2001 ... go-to case study for marketers looking to co-creation to drive brand awareness and engagement through ...

Co-op appoints Leo Burnett to £50m ad account

and John Lewis marketer Gill Barr as its group marketing director. Leo Burnett was unavailable ...

Brand barometer: Coffee shops, which one is most prominent online?

segmentation of interest is defined in conjunction with Marketing (two weeks before the publication date). 2 ...

Brand builder: Under Armour

The brand invested in its first major European marketing campaign last month, writes Kim Benjamin....launched its first major European marketing push last month, which included a TV and digital marketing ... 's intention to take on the European market. So what should it do to ensure it is a success on this side of the pond? We asked former Puma and Nike EMEA sports marketing manager Tim Wood, now managing director ...

Media360: John Lewis marketer Craig Inglis on surprising consumers

Marketing caught up with Craig Inglis, marketing director at John Lewis, after his session at Media...The Marketing Society's current Marketer of the Year had just shared the stage with James Murphy ... in my presentation we ve had a lot to do. "John Lewis doesn t have a long history in marketing and so ... could tell us about Apple's rumoured assault on the TV set market given John Lewis high-end electronics ...

Think BR: Understanding big data

out how their own brands should go to market to beat the named brands. So what should brands ... . MySupermarket offers this in its brand stores. Brands know they re not going to move the market share needle ...

M&S profits drop for first time in three years

and home, with the retailer claiming the latter was impacted by its exit from the technology market ... , growing group sales by 2% and holding market share. We also made good progress with our strategic plans ...

Apple cements most valuable brand status as UK's giants slide

markets, it s also utilising technology the internet and social media - to very good effect. "The ...

Media360: John Lewis to expand Never Knowingly Undersold campaign to radio

John Lewis's brand is on a strong trajectory as a result of its marketing and is planning to expand...Craig Inglis, marketing director of John Lewis, revealed plans to extend the marketing activity on the second day of Brand Republic's Media360 this morning (18 May). He said: "We have got several creative ... away from television ads amid concerns its mass reach was "not right for the brand". The marketer took ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.