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Think BR: Innovating in service markets

Clever innovations in service markets can create truly engaged customers, write Rosemary Bayman..., real, game-changing innovations in service markets are uncommon. The introduction of cash machines ... transformation - witness NatWest s promises of a 'direct line to your branch' and 'UK only call centres'. Tthey ... the sophistication with which they target their customer bases via database marketing and loyalty algorithms ...

Think BR: Accessing the Olympic pound

By engaging in the retail space marketers will be well positioned to take advantage of London 2012...will be looking to spend, like the shopping malls themselves. For many marketers this platform often provides ... in the very place where these purchases will transact may set the gold standard. Rosie Merrell, marketing ...

Think BR: Consumers are ready for an open dialogue about online advertising and privacy

for. However, a lack of understanding among consumers could hold back the digital marketing sector ... big and small seek to work towards compliance with the revised EU ePrivacy Directive, we agreed from ... and marketing which is frankly surprising. The desire for relevancy was a theme that shone through ...

Consumers and their mobile devices

and how they inform the decision-making process will all help marketers to connect with their intended audience. InMobi, the world s largest independent mobile ad network, and Mobext, the mobile marketing ... of uncovering the different use cases around connected devices. The research was designed to enable marketers ...

Think BR: Launching Newsworks

This has been a crazy week for us. On Monday the Newspaper Marketing Agency relaunched and changed ... market, the titles are now operating across a range of different media platforms - online, mobile, tablets, etc. We are marketing this concept to help advertisers understand the new reality of 'the papers ...

Aurasma head Martina King departs amid HP turmoil

, chief marketing officer; Pete Menell, CTO; Andy Kanter,COO; Steve Chamberlain, CFO; and Sushovan ...

Trading places: this week's people moves

Former Mars marketer Jenny Ashmore leaves Yell, while James Murphy is installed as chief executive...at the agency. ( Campaign ) Marketing Thomas Cook has appointed a new group chief executive, ending its ... of Premier Farnell , the Leeds-based engineering company, has been appointed to the role. ( Marketing ... marketing team. ( Marketing ) British Airways has promoted Hamish McVey from brand and design manager ...

Think BR: The search for white space

, Ipsos Marketing....White space is the marketing term for unmet needs. White space is the place where business grows ... brought a new market into existence overnight - segmentation and focus groups were not required. Most ... were obvious and as soon as the technology was ready the markets blossomed. The needs were pressing ...

Think BR: What brands can learn from start-ups

, market places and creative hubs. Suddenly, we have an explosion of underground creativity that has ... to the masses, however, is that consumers are becoming more demanding and marketers have to respond by staying ahead of the curve. Everyone in the marketing game now has to be more open-minded in order to survive ...

Young forced to grow up faster amid economic uncertainty

For marketers, part and parcel of effectively reaching young people is understanding not just what ... of the job market. Related to this, the attitudes of the young towards money are changing and they feel ... . Against this more financially rigid attitudinal backdrop, marketers have to find more sophisticated means ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.