Think BR: Innovating in service markets
29 May 2012 | by Rosemary Bayman and Claire Emes
. Empowering customer facing staff. We often look to First Direct in banking and John Lewis Group in retail ...
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I recently took part in Engine s Connected TV event alongside BBC Newswatch presenter Ray Snoddy, Zeebox co-founder Ernesto Schmitt, Google s Tom Moore and Sky s Gareth Capon. While it s clear that connected TV is fast becoming a hot topic for brands, just how hot was demonstrated by the turnout ...
. Empowering customer facing staff. We often look to First Direct in banking and John Lewis Group in retail ...
other groups. Sixty nine percent of tablet owners had shopped via their device in the last 30 days ...
at the agency. ( Campaign ) Marketing Thomas Cook has appointed a new group chief executive, ending its ... of Premier Farnell , the Leeds-based engineering company, has been appointed to the role. ( Marketing ... to head of brands and engagement. ( Marketing ) Directories brand Yell has parted company with group ...
brought a new market into existence overnight - segmentation and focus groups were not required. Most ... contradiction. Both are in fact engines of progress, deep drives that together determine how we shape the world ...
a bit. Going back to the question above, the Government has united and galvanised groups ... councillor with links to local building companies quickly led to the formation of a Facebook group designed ...
and turn it into a group experience, allowing those who participate in a meme to perform a range of psychosocial functions including establishing identity and group identification and representing their lived ...
, healthcare and manufacturing: take Arup, the 10,000-strong engineering company responsible for Beijing s Bird ...
on better planned campaigns. For too long the industry was dominated by big name global groups that had ...
practice in a few short years, writes Cathal Smyth, managing director, The Group....programme that The Group has been running since 2009 and repeated every six months to monitor how FTSE100 ... ,001,471 583076 418395 (+71%) Source: The Group While the number of Facebook fans of corporate ... %) Source: The Group Our study found 53 FTSE100 companies with an active YouTube channel, up 10% since ...
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.