20 Dec 1999
| by CAROLINE MARSHALL
that captured the imagination
of both the public and the media. Everyone from the Financial Times to
The Sun ...
17 Dec 1999
| by CAROLINE MARSHALL
-Americanism, saving yourself only by recognising American customer
service (oh, and irrespective of terminology, British customer service
is crap too), but in saving yourself you had to bring that down too.
Another ...
03 Dec 1999
| by CAROLINE MARSHALL
the way they do it at home?
Yes, Gap has given us new standards in customer service, even ...
19 Nov 1999
, allowed New PHD to boast that Egg
was the most successful financial launch to date in terms of awareness ...
05 Nov 1999
| by JOHN TYLEE
Dressmart, the online clothing store offering designer brands to
cash-rich but time-poor men, has chosen M s roster of online clients, which
includes BOL UK, the bookseller, and Lastminute.com, the booking
service.
Dressmart was launched in Sweden in April and plans to roll out across
Europe ...
04 Oct 1999
| by ROB GRAY
' as Waters defines them.
The other weapon in the armoury is good old-fashioned customer
service ...
01 Oct 1999
| by EMMA HALL
cartels. Financial Times
Tesco is teaming up with the US book chain, Barnes s Piccadilly two weeks ...
service provider, Freeserve, announced its operating losses
had risen from pounds 810,000 to pounds 5 ...
01 Oct 1999
| by KATE STANNERS
Mercer, marketing
director
Brief: Establish Open as the interactive TV service
Agency: Ogilvy ...
27 Sep 1999
| by MARK TUNGATE
and the direct phone booking
service came into being. Emap is promoting it as the first multi-media
launch ...
.
We ll look at different ways of servicing our audiences.
The holiday booking service is a ...
17 Sep 1999
| by CLAIRE BEALE
.com, the US internet business news service, announced its
entry into the British market this week. Mustoe ...
licence fee for its digital services. The Guardian
Microsoft is developing a games console ...
, as it becomes the latest
retailer to offer free internet access. Financial Times
Procter 50 million ...