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End of 'digital' road

. The almost total digitisation of commerce, content, media channels, customer service, R D, research ... traditionally out of the public gaze. For example, customer service departments will chat real time to large ... of the brand through ever more personal and relevant service. In effect, a consumer centric organisation has a ...

The Social Experience Economy

), they claimed that "those businesses that relegate themselves to the diminishing world of goods and services ... networks of people around owning or using a product or service. A good example is Spotify and how ...

A newly converged world

as the product or service the brand offers. Brands and agencies that are enthusiastic about embracing ...

The art of serial brand arson

's minds about a particular product or service. Those associations are created by the sum of experience ...

And in the real world...JJB Sports, Sports Direct, National Express, Google, BBC, London 2012, Morrisons

and fraud. Source: The Financial Times National Express is seeking a swift conclusion to a proposed ... settlement with the publishing industry. Source: The Financial Time The BBC could screen some of the 2012 ... its interim dividend by 35 per cent. Source: The Financial Times ...

Obama 'endorses' Kwik Fit in new viral

Clips from Obama s presidential campaign and inaugural address are edited together so that the US President appears to be making a speech explaining the importance of maintaining tyre pressure and extolling the virtues of Kwik Fit s service. Obama exclaims: "Citizens should have the right to access free regular ...

And in the real world... G20, Jaguar Land Rover, Phorm, Mothercare and more

World leaders at the G20 summit pledged a $1,100 billion package of measures to tackle the global recession yesterday. Source: Financial Times Jaguar Land Rover will receive 800 million from ... operator, claims it is stealing customers from budget airline Easyjet because of its poor customer service ...

And in the real world: Waitrose, RBS, BP, unemployment figures

Waitrose has signed a deal with the motorway services operator Welcome Break as it looks to open up stores in service stations for the first time. Source: The Financial Times The former chairman ... of recovery. Source: The Financial Times Unemployment figures in Ireland hit a 12-year high of 11 per cent ...

Avis appoints Acknowledgement and Web Liquid to pan-Euro DM business

The car rental service appointed the agencies to the business following a pitch against Rapp and incumbents McCann Erickson. The agencies will be responsible for developing Avis' 2009 pan-European campaigns across 13 markets, including the UK. Acknowledgement will develop and execute the creative ...

Avis reviews pan-European digital and direct account

The car rental service is looking for an agency to handle all creative and media output across the digital and DM sectors, with a specific focus on sales and retail activity. The brief will not incorporate any of the rental service's affiliate marketing, which is handled by Web Liquid. McCann Birminham ...

 

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.