Opinion: Leader - Call centres need PR to win over doubters
03 Sep 2004 | by Gidon Freeman, gidon.freeman@haynet.com
Think call centres and what else springs to mind? The interminable delay before getting through
Better than saying his mobile phone is a Vodafone, he adds that his car phone is also with the company and, ever on message, that current employer Centrica has been 'very good' about his departure as its director of comms and public policy after four months. While some expected Vodafone CEO Arun ...
Think call centres and what else springs to mind? The interminable delay before getting through
loyalty plays an important part in the remit of a magazine, third-party editorial always adds some value ... often have confusing distribution set-ups. 'We don't want to get into paid-for promotions if we don ... are useful for a new firm trying to build up its customer base and get across what it does quickly,' says ...
ChildLine to improve its comms - lack of funds meant around 2,200 people failed to get through ... to get more customers to sign up to 1571. To keep up momentum throughout the campaign, the team arranged ...
into two - those with CEOs that "get it" and those that do not. This company's CEO believes that press ... .' He says the real comms task is 'getting BT's message out there' to ensure that its 100-odd ...
of the age spectrum, but younger users are increasingly getting in on the act, too. Such a lucrative market ... and Wyclef Jean are a logical extension of its Megastore heritage. 'This is also reflected in some of our ... 're not blind or stupid and we know that the age of people owning mobiles is getting lower.' The drawbacks ...
, worth around £100,000, since it launched in the UK in 1998, but Couper said the company was not getting ... with the verticals, supporting utilities, finance, retail, telecoms and travel, (where) we have some traction ...
Rowberry, who joined Lewis as partner from GCI Financial in March 2002, said New York-based Lewis Financial would be launched over the next three months. 'The main reason for doing this was the feedback we were getting from clients who wanted to consolidate their comms,' she added. Although the agency ...
of the campaign. Don't get me wrong - I'm not saying that Bill Gates's charitable ways, the company's CSR ...
whatever chance one can get to be positioned as a thought leader in your particular sector. Positive ... of his own PR value, he also 'gets' PR from a business point of view, and understands why certain things ... internally to get them to live up to the business's ideals. We market to them and, as a result, they have ...
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.