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Business and government rely on call centres when crisis strikes

the government's tradition of outsourcing its helplines in the event of crises such as floods, fuel shortages ...

Contact-centre experts respond to the top five customer complaints

will be suitable for call centre work, where it is vital for commercial clients and government bodies that we ...

We'll Call You - Nissan

Marketing's Mystery Caller's old banger is about to fall apart, and we've heard about a government...and I'm a little confused about this Government grant. I've got quite an old car, it's a 1988 Nissan ... , the call handler can be forgiven for the confusion, as the government have yet to decide the finer details ...

Ofcom warns silent call abusers of new crackdown

. The maximum penalty Ofcom is allowed to impose was recently increased by the government from £5,000 to £50 ...

COI appoints operational DM roster companies

element of government marketing activity. Data groups selected will offer improved analytical, profiling ...

Ofcom in industry-wide crackdown as it penalises four telemarketers

The regulator has also taken firm action against four out of seven companies it has been investigating after concerns about their abandoned call rates. Stephen Carter, Ofcom chief executive, said the new rules were necessary, together with higher fines. Ofcom is requesting the government's permission ...

Contact Centres: Sponsor's statement - The death of the dialler?

the UK government and European Union making it even more difficult for companies to call people ...

 

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Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.