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Agency of the Year 2007: Contact Centre Agency of the Year - Best of the rest
12 Dec 2007
retained. The most recent was the Identity and Passport Service, whose tender took 12 months and started ... -cost operations are fine for back office, they are decidedly risky for customer contacts. As a result, several ... contract to provide multichannel inbound and outbound services for DaimlerChrysler UK ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
