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30 under 30: the winners - Part Two

26 Jul 2010 | by Harriet Dennys

and revenue growth for the company s music division, overseeing teams in the UK and India to develop cutting ...

Marketing's Contact Centre League Tables 2009

06 May 2009 | by Richard Abbott

to ultra low-cost operations based in India,' says Philip Michell, consulting director at outsourcing ...

Marketing round table: outsourced contact centre bosses expect to pick up business during downturn

24 Nov 2008 | by Richard Abbott

, the outsourcing of some contact centres to emerging nations, including India and Vietnam, has earned the industry ... India, China or Vietnam waiting around the corner that can do it cheaper.' The human touch Rekha ... 't matter whether they are based in England, India or space, because it is about the communication that goes ...

Marketing Report: Contact centres - Call in the specialists

29 Jul 2008

employed by agencies TSC and Sitel. Of the latter, about 600 are based in Sitel's centres in India ... T-Mobile's pre-pay top-up service is a relatively simple transaction, it is dealt with in India ... customer experience. Our call centres in India will continue to support us in many areas, as there are some ...

Marketing League Table: Contact centres

02 May 2007 | by Amanda Nottage

operations back to the UK, for example, Barclays has moved more jobs out to India. NatWest, meanwhile, has ...

Top contact centre league table

01 May 2007 | by Amanda Nottage

operations back to the UK, for example, Barclays has moved more jobs out to India. NatWest, meanwhile, has ...

Police make arrest in £233,000 Indian call centre scam

29 Jun 2006 | by by Joe Lepper

LONDON - Police in India have charged a data operator in connection with a £233,000 fraud...crisis in confidence in call centres located in India, the country's technology trade body Nasscom has ... seriously". Earlier this month, Powergen announced it was to close all its call centres in India ...

Powergen shuts Indian call centres due to complaints

16 Jun 2006 | by by Joanne Oatts

LONDON - Energy company Powergen is to close its customer call centres in India, with 450 jobs...are among many firms that have outsourced call centres and other service jobs to India over the past five ... calculated the value of India's outsourcing industry at $22bn, with a predicted growth of 25% by the end ...

Agency of the Year 2005: Contact Centre Agency of the Year - CPM

14 Dec 2005 | by Robert McLuhan

With telephone sales and services on offer from India at a fraction of the UK price, it might seem remarkable that contact centre outsourcers are surviving. To compete in the global market, they have ... from John Lewis Direct and Argos. It also won work for an ISP that had previously outsourced to India ...

Abbey applauded for bringing call centre work back to UK

27 Oct 2005 | by by Daniel Farey-Jones

The Daily Mail reported yesterday that the bank, which moved some work to India in 2003, was responding to customers' unhappiness with the service provided by around 1,000 staff in Bangalore. The Indian ... defections. "It appears that someone has worked out that that the cost gap between India and the UK ...

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