to remove filtersUK business overspends with overseas call centres
19 Sep 2003 | by Staff,
handled in India is £1.30, compared with less than 30p for web self-service. Given that companies using ...
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OgilvyOne wins below-the-line agency of the year
17 Dec 2003 | by Staff,
advertising and media agency achievements. Ogilvy also had three finalist awards -- one each for its India ... in India, was also a runner-up in the below-the-line agency of the year category. Ogilvy had more finalists ...
Traidcraft draws attention to tea pickers' poverty
22 Aug 2003 | by Ben Bold,
a campaign highlighting the plight of tea pickers in India.
DIRECT: Traidcraft draws attention to tea pickers' poverty
21 Aug 2003
campaign highlighting the plight of tea pickers in India.
Chorus Direct launches financial call centre company
13 Aug 2003 | by Staff,
and investment to the UK call centre industry rather than outsourcing to India. The new premises will bring ...
Call centres fail to deal with negative perceptions
05 Aug 2003 | by Staff,
fact that many of the smaller call centre operations in India will not exist in a few years time should ...
Indian call centre giant pays out £420K to UK firm
07 Jul 2003 | by Staff,
had to be taken in the first place." GTL, formerly known as Global Tele-Systems, is one of India ...
BT faces strike threat over Indian call centres
04 Jun 2003 | by Staff,
LONDON - BT faces a strike over plans to shift call centre jobs to India, after a vote...to India, where staff are paid 80p an hour, according to reports, compared with £6 an hour in the UK ... was also critical of BT's attitude to call workers in India, saying that they are forced to shed ... as the result of work moving to India. Mark Taggart, a member of the CWU executive, said: "There's no altruism ...
TELEMARKETING LEAGUE TABLES: Call centres hold up in tough times
01 May 2003
the 'offshore threat', represented by cheap outsourcing alternatives in India, the Philippines and other ... and Prudential to move key servicing operations to India has naturally caused a great deal of interest ... in India. But MacLeod does not see this as a serious rival to UK agencies just yet. There is already ...
UK identified as the biggest threat to UK call centres
29 Apr 2003 | by Staff,
Scott Watson, performance director of Yorkshire-based Summit Consulting Training claims that the biggest threat to the survival of the UK s call centre industry is not India or other cheap labour markets, but the UK itself. In a recent BBC radio interview, Watson claimed that the UK s call centre industry has ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
