Judge and Jury: Persona could have brought a personal touch to reliability row - Unipath should have tried to appear more caring without admitting liability in the row about its Persona contraceptive, says Neil Kendle, chairman of Fusion Communications
23 Jan 1997 | by NEIL KENDLE
A contraceptive device manufacturer might be expected to understand the concept of prevetion - and good crisis management starts with prevention. If you raise consumers expectations too high about a product you re asking for trouble. Over the last week criticism in the media of the Persona ...



