We'll Call You - Npower
25 Oct 2011
on the consumer energy summit. Considering it was held the day before the call, reported on in the national press ...
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TBG Digital, AKQA and Adam & Eve lead Revolution Awards 2012 nominations
02 Feb 2012 | by Staff
White launch Holler Digital, tweet eat OMD UK, rainy days TBG Digital, music matcher Tullo ...
Ofcom changes rules on silent calls
07 Oct 2010 | by Daniel Farey-Jones
company using answer machine detection equipment more than once a day, unless a call centre agent ...
Ofcom proposes 24-hour limit on silent calls to answerphones
03 Jun 2010 | by Ben Bold
According to the regulator, 70% of the complaints it receives are from consumers who receive two or more silent calls every day, for a number of days or weeks, from the same company. It believes ... the course of a day". The new rules are set to come into effect from early next year The regulator added ...
Marketing's Contact Centre League Tables 2009
06 May 2009 | by Richard Abbott
at the ready 24 hours a day. Robinson says premium services are not essential, but 'nice to have'. 'The call ...
How marketing is shaping the US election
30 Sep 2008 | by Miranda Fitzgerald
well-received Europe tour he was eight points ahead of McCain in one major poll. But within a few days ... out of any given day's news agenda more positively than your opponent. The theory is if you win more ... of Obama announcing Biden as his running mate, McCain rolled out ads on national security, which tapped ...
Ofcom fines Barclaycard maximum penalty for silent calls
26 Sep 2008 | by Nikki Sandison
larger financial penalty to reflect this misuse." Ofcom has previously fined Abbey National, Complete ...
QVC assigns CRM business
09 Sep 2008 | by Ed Kemp
The channel broadcasts for 17 hours a day to 5.4m viewers across cable, satellite and digital terrestrial platforms. Consumers can make purchases over the phone or online The channel also operates a red-button service, called QVC Active. Last year, the retailer went through a major rebrand in the US. The revamp ...
Opinion: Getting the message through - how to improve customer communications
08 Sep 2008 | by Chris Cullen
my mobile all day at work does not necessarily mean I even look at it when I'm at home, and the same can be said for many people with email. Time of day, circumstance and surroundings all play a part ...
Double glazing company ordered to stop cold-calling practices
03 Jul 2008 | by Staff
must now stop making unsolicited marketing calls within 35 days, and ensure that in future staff ...
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
