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Norwich Union Life fined £1.26m after identity fraud

LONDON - The Financial Services Authority has fined Norwich Union Life £1.26m for not having...that Norwich Union Life had failed to properly assess the risks posed to its business by financial crime ... . Margaret Cole, director of enforcement at the FSA, said: Norwich Union Life let down its customers ... that firms do so too. The FSA also discovered that Norwich Union failed to address fraud issues ...

Powergen shuts Indian call centres due to complaints

years. Research by the Communication Workers Union found that 33 UK companies have collectively ...

Call centres fail customers with overseas operations faring worst

, Barclays, Norwich Union and Virgin Atlantic. As many as 64% of call centres suffered from faults ...

Contact Centres: Sponsor's statement - The death of the dialler?

the UK government and European Union making it even more difficult for companies to call people ...

 

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Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.