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Think BR: Are you managing what you measure or measuring what you manage?

Most high level KPIs (eg, NPS, overall satisfaction or composite indices) act as useful ... profit for another part of the business. Another example: a technology client selling a high-spec, high-end product fell down purely because their packaging was not sexy enough - something ...

Amex partners Foursquare to bring location-based deals to UK

members to get location-based offers from a number of UK high street brands including Tesco, House.... Tesco and Eat are giving 5 back for the first 5 customers spend in stores, while the other brands ...

Brand Health Check: French Connection

The fashion brand has celebrity fans, but is struggling against high-street rivals....long way since the days of 'FCUK', perhaps redefining itself more than any other high-street name ... in just 15 minutes in one of its other London stores last year - French Connection's recent performance on the high street has been far less impressive. The fashion retailer's shares crashed by nearly 25 ...

Think BR: Innovating in service markets

this innovation? And again it was only a matter of time before others did the same. The response to the threat ... as best practice examples of this, but our research shows that many others are also doing ...

Apple welcomes former Dixon boss with £36m 'golden hello'

, to "set an example" to others offered so-called fat-cat payments. Follow Nick Batten on Twitter ...

Tesco pushes virtual clothes in small London stores

The partnership will make the F F collection available to buy in central London stores, which do not have the floor space to display the clothes, for the first time. F F clothing designs will appear in the windows of the Covent Garden, Dean Street and Tooley Street stores, allowing passers-by to purchase ...

Debenhams revamps comms team with senior hires

The high street chain has hired Helen Lacey, chief press officer at Which?, as its senior PR manager. She has been brought in to handle the company s corporate, international, personal finance and social media comms as well as the promotional work around Debenhams.com. Focus PR account manager Kate ...

Co-op appoints Leo Burnett to £50m ad account

-based Co-op's 14 roster agencies were based in the North-West. The Co-op's other interests, aside from food ...

Brand barometer: Coffee shops, which one is most prominent online?

/ phrases with each other using online tools (e.g. Google Adwords). For this research, the audience ...

Arcadia starts £4m media agency contest

agency of record for other Arcadia brands before this appointment. The bulk of Arcadia s spend ...

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Mobile

Making the most of mobile

Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.