Marketing Report: Contact centres - Cross-channel connection
29 Jul 2008
of this service, according to sales and marketing director Phil Telfer. 'Full channel integration is essential ...
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30 under 30: the winners - Part Two
26 Jul 2010 | by Harriet Dennys
) Andrew Nicholls, 25 Digital general manager, Dennis Media Transasia Despite being in the industry ...
HR takes the lead in harnessing employees as brand ambassadors
29 Jan 2008 | by Helen Edwards
, but to employees, too. T-Mobile marketing director Phil Chapman agrees that, in a brand-led business, HR must ...
Ex Lloyds TSB marketing head joins Heritable
12 Jan 2007 | by Bill Britt
Alan Gilmour, the former head of marketing at Lloyds TSB, has joined specialist lender Heritable Bank as marketing director. Gilmour quit Lloyds TSB last January following a restructure that saw former Barclays marketer Andrew Gillespie parachuted in as senior brand marketer (Marketing, 25 ...
Connection consortium recruits group sales director
11 Jul 2006 | by by Daniel Farey-Jones
LONDON - Andrew Mitchell has joined the recently launched below-the-line alliance Connection
Marketing League Table: Contact centres - Contact centre leagues
26 Apr 2006
. Privately owned. MD Phil Westoby. 10% inbound, 90% outbound. 5% tactical, 40% strategic, 5% consultancy ...
Watchdog rejects objection to call centre staffed by chickens
14 Sep 2005 | by by Jennifer Whitehead
to do a much as they could online." Andrew Blowers, CEO of Swiftcover.com, said: "We are clearly ...
League Table: Contact centres Top 35
27 Apr 2005
flexibility to think longer-term. 'Clients want a better model,' says group managing director Phil Westoby ... replacements - has risen,' explains Arvato Services sales director Phil Crossley. 'Offshore agents are often ... Founded 2003. Privately owned. MD Phil Westoby. 35% inbound, 50% outbound, 15% e-contact. 25% tactical ...
Making risk and reward work - how to see into the future
01 Apr 2005 | by by Phil Westoby
supplier it is worth bearing a few particulars in mind, writes Phil Westoby, managing director of NewLogic.
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Making the most of mobile
Welcome to the first incarnation of a new element in Campaign in which we invite experts to burrow beneath the surface of the catch-all that is "digital". Google, Isobar Mobile, JWT London, LBI and MBA share their insights on mobile.
